Q&A

2021-07-02
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With the popularization of the Internet, it provides strong information support for all links of the clothing supply chain, and also directly affects the operation and development of the traditional industries represented by clothing and catering. On 25th, Xiamen Textile and Garment Trade Association invited Lin Zhiying, chief representative and general manager of Hong Kong-based Fung (Li & Fung) Group in South China, to share "Clothing supply chain Management and Operation under the Background of Internet" with her counterparts in Xiamen.
 
Under the new normal, Xiamen's textile and garment industry has been committed to transformation and upgrading, improving its independent innovation ability, and striving to cultivate xiamen's famous garment brands with market competitiveness. Wu Zhiwu, president of Xiamen Textile and Clothing Trade Association, said that the impact of the Internet on the clothing industry is obvious, after a shuffle and capacity adjustment, in addition to the next big brands, make characteristics, smugglers custom, will be a direction.
 
In recent years, mainland consumer demand has become more sophisticated, providing manufacturers with opportunities to exploit it. Lin Zhiying successfully promoted a traditional OEM factory in Dongguan to create its own brand and transform itself successfully in the cooperation project she was responsible for. The traditional OEM factory in the case was only responsible for receiving orders, making and delivering goods for foreign trade before. After the cooperation, the production process, production standards and process modules were made in the management mode, and the results were immediate, and the production cycle was reduced from three months to three weeks.

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服装行业观察 01:从交付稳定到服务响应

2026-11-08 浏览 117
服装行业观察 01:从交付稳定到服务响应

服装行业近年来保持了稳定增长,市场对产品一致性、交付周期和售后响应的要求明显提高。围绕这些变化,服装相关企业在工艺、管理和服务三个方向同步推进,力求在竞争中形成差异化优势。

从需求端看,采购方不再单纯比较单价,而是更关注全生命周期的使用成本。一次性投入低但故障率高、维护频繁的方案,往往在实际使用中被证明并不经济。因此,"稳定可用"逐渐成为选型时的首要指标。

从供给端看,制造环节的标准化程度直接影响交付质量。把关键工序固化为作业标准,配合首件检验与过程抽检,可以显著降低批次波动。同时,对原材料供应商建立准入与复评机制,也能从源头减少不确定性。

服务环节同样重要。设备或材料交付只是开始,后续的安装调试、操作培训、备件供应与技术支持,决定了客户能否快速形成产能。把服务流程标准化、响应时限明确化,是提升复购率的关键举措。

数字化工具在其中扮演了加速器的角色。订单、库存、生产进度与售后工单打通之后,管理者可以更早发现异常,客户也能实时了解订单状态,沟通成本随之下降。

第 1 期观察显示,那些在质量体系和服务响应上持续投入的企业,客户满意度与复购率普遍高于同行。对服装领域的从业者而言,接下来的重点不在于短期扩张,而在于把基础能力做扎实。

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